BugSense 3.5 + Helpshift = Magical Product Insight

The latest feature in the BugSense mobile SDKs is a new callback that lets you know whether a user had a crash in the previous session and how many crashes a user has experienced to date.

You can use this information to proactively reach out to your customers and manage communication about negative experiences—this way, you can reach your users before they head to the App store and write a bad comment or complain on social media.

To do this, BugSense has partnered with Helpshift, the world’s first mobile help desk.


image
If you have not used Helpshift before, get ready—you will be amazed!

Helpshift makes it easy for you to provide an entire support portal right inside of your app and communicate with users while they’re using your app.

With the power of the latest BugSense SDKs and Helpshift, you can communicate with users in-app after they’ve experience 1, 2 crashes or after every 2nd, 3rd & 4th crash. You decide what makes sense for you and customize the communication between the two SDKs.

Integration takes less than 10 minutes.

First, you need to sign up for BugSense and Helpshift and write the following lines of code:

iOS

Android

We’ve arranged a special discount on Helpshift for Bugsense customers. To claim your discount and learn more about Helpshift, see the bottom of this post.

Talk to your users in-app

Once you’ve integrated the new SDK, you can prompt your users to send you a message after they’ve experienced a crash. This feedback will be sent directly to you.


image

You can communicate with your customers to provide details about bugs, offer solutions, and receive feedback directly within the Helpshift agent dashboard. Your replies appear to users as an in-app message.


image

With Helpshift, your customers will receive an unparalleled level of customer service and support directly inside your app—no need to send them to a support email or phone number.

To follow up, you login to your Helpshift dashboard and reply to your users! So simple!

image

Clicking into custom data for the user, you’ll see a link to your BugSense error page to review the details of the crash. Once the bug is resolved, you can close the loop and let your users know the new version has solved the problem.

image

We’re excited about our new partnership with Helpshift. We share a common vision of making Mobile a better place for developers and their app users.  We look forward to bringing you more features; this is only the first step of a long journey.

Stay tuned for more news and deeper integrations between the two products!


About Helpshift

Finally, Customer Support for Native Apps

Helpshift is a new service that creates a support portal inside your app.

Users get the help they need in-app, so they won’t delete your app or write a 1-star review.

Every user conversation feeds you data that’s not available with email/web, like: platform, device type, debug logs, user ID, and more.

Happier users and less work for you.


Getting started with Helpshift 

Simply sign up here to create your Helpshift account. Once your account is set up - here are the documents you’ll need for the SDK integration.

  • Here’s the SDK - (iOS) (Android) You’ll need your API_Key, Domain, App_ID. To get this go to the “Settings” tab in your dashboard - select “Apps” - Download Helpshift SDK
  • Access to our Integration Guide with an instructional video (iOS) (Android)
  • Check out and copy an implementation we’ve done in sample app (iOS) (Android)
  • All the API documentation (iOS) (Android)